The Progress Bar – A Survey Of 100+ Online Retailers
The checkout process of an ecommerce site represents the number of steps taken by visitors in order to get the products from virtual shopping carts/bags delivered to their doors. It is the path from a click on the checkout button to the “Receipt” page . Some visitors are required to go through more or less “steps”, depending on the site where they buy the products from.
Very often, website owners asks themselves (or others) what is the best number of checkout pages for their websites. To quote Dylan, “The answer, my friend, is “testing” in the wind”. There is no such thing as an universal number of steps that works for all websites. The magic number of steps depends on your audience and how you address their concerns, friction and anxiety factors. The only way to find your “perfect number” of checkout steps/pages is to A/B test different length and paths of the checkout processes.
We took screenshots of more than 100 major e-tailers and we analyzed how they display the progress bar image during the checkout process. If you want to go directly to the images, without reading the survey results, just scroll down a bit or click here.
Despite the fact that there is no universal progress bar to address all website or business, there are however, some rules you need to comply with. We’ve marked the “DO’s” in bold and green.
One of things we are surprised to discover is that several e-tailers don’t even have a progress bar. More than 10% (12 out of 111) of them are not displaying the bar, which can be confusing for their visitors.
1. Are e-tailers numbering the steps in their checkout progress bar?
Yes – 52
No – 47
2. Do they provide a sense of action to visitors (any arrows symbolizing the “move forward” action)? We considered numbering the steps as a strong “sense of action”
Yes – 80
No – 19
3. Highlight the current checkout page against the rest of the pages in the process?
Yes – 98
No – 1
4. Do e-tailers provide a “Review Order” or “Confirm Order” page?
Yes – 75
No – 24
5. How many steps do visitors perceive when they look at the progress bar?
2 – 3
3 – 21
4 – 30
5 – 38
6 – 6
7 – 1
6. Is it the progress bar displayed horizontally or as a vertical list?
Horizontal – 92
Vertical – 7
7. Do e-tailers address any anxiety concerns in the progress bar? For example, telling visitors that the checkout process is secure.
Yes – 6
No – 93
8. If the checkout process has more than five steps, how many e-tailers are numbering the steps?
13 out of 38
9. How many e-tailers are grouping the Billing and Shipping Page in a single one?
27 out of 99
10. How many e-tailers provide some confidence of mind to visitors by marking completed steps as “being correctly done”?
1 out 99 (1800contacts.com is the only one)
Enjoy the Progress Bar collection:
Pitstop Media offers ROI based internet marketing services such as landing page testing services and conversion rate optimization services. Our A/B and multivariate tests have helped companies increase conversion rates by as much as 75%. Let us increase your conversion rates, too!