Internet Marketing Company

This is the report on Canaca.com from BBB Canada

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report

Name:Canaca-Com Inc
Phone:(905) 275-0723
Fax:(905) 272-9978
Address:1650 Dundas St E
Unit 203
Mississauga, ON L4X 2Z3
Principal: Mr. Paul Louro, Partner
Customer Contact: Mr. Paul Louro, Partner – (905) 275-0723
Email Address:
File Open Date: March 2002
TOB Classification: Internet Services
BBB Accreditation: Canaca-com is not a BBB Accredited business.

Customer Experience

Based on BBB files, Canaca-com has an unsatisfactory record with the BBB due to unanswered complaints. Canaca-com has resolved some complaints presented by the BBB, however, Canaca-com did not respond to other complaints.

When considering complaint information, please take into account Canaca-com’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.

The BBB processed a total of 61 complaints about Canaca-com in the last 36 months, our standard reporting period. Of the total of 61 complaints closed in 36 months, 16 were closed in the last year.

Contract Issues
No Response
1 – Canaca-com failed to respond to the BBB to resolve or address the complaint issues.
3 – Canaca-com indicated it will not resolve consumer issues through the BBB process.

Billing or Collection Issues
Resolved
1 – Canaca-com resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 – Canaca-com resolved the complaint issues, but not within the BBB’s timeframe.
No Response
16 – Canaca-com indicated it will not resolve consumer issues through the BBB process.
12 – Canaca-com failed to respond to the BBB to resolve or address the complaint issues.

Sales Practice Issues
No Response
1 – Canaca-com indicated it will not resolve consumer issues through the BBB process.
1 – Canaca-com failed to respond to the BBB to resolve or address the complaint issues.

Repair Issues
No Response
1 – Canaca-com indicated it will not resolve consumer issues through the BBB process.

Service Issues
No Response
4 – Canaca-com failed to respond to the BBB to resolve or address the complaint issues.
1 – Canaca-com indicated it will not resolve consumer issues through the BBB process.

Customer Service Issues
No Response
4 – Canaca-com failed to respond to the BBB to resolve or address the complaint issues.
3 – Canaca-com indicated it will not resolve consumer issues through the BBB process.

Guarantee or Warranty Issues
No Response
1 – Canaca-com failed to respond to the BBB to resolve or address the complaint issues.
1 – Canaca-com indicated it will not resolve consumer issues through the BBB process.

Product Issues
No Response
1 – Canaca-com failed to respond to the BBB to resolve or address the complaint issues.

Refund or Exchange Issues
Resolved
1 – Canaca-com offered a partial (less than 100%) settlement which the consumer accepted, but failed to follow through in a timely manner.
No Response
6 – Canaca-com indicated it will not resolve consumer issues through the BBB process.
2 – Canaca-com failed to respond to the BBB to resolve or address the complaint issues.

Canaca-com Management

Additional Canaca-com management personnel include:

Sandro

Additional File Information

September 29, 2004 – Canaca-com advised the BBB that they will not respond to any consumer complaint filed with our office. However this does not mean that they will not respond directly to the consumer.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report

ID: 1044540

Report as of September 11, 2008 13:49

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