Comments on: Canaca.com sucks!

By: Safaa Almasoudi

Safaa Almasoudi — Fri, 19 Feb 2010 02:04:59 +0000

After two and half years of hard work on my website, everything is gone in one day.
I got only apologizes from canaca.
A month ago thiers server crashed and from that time I lost some files and articles, tried my best to fix the problems but I couldn’t because problems from hosting company (CANACA).
Contact them they could not fix any problem.
Finally my website disappeared and I contact them and after few hours I got this reply:
“Hello,

Please accept our apologizes for the inconvenience and the bad experience which you have had with us.

Unfortunately the hard disk which your account is hosted on has been crashed and we are restoring your account from the backup server.

This process takes a few hours time. We do our best to fix the issue as soon as possible. Please wait. Your patience is more appreciated.

Best Regards,
Canaca Com Inc.
Please mail us about the quality of your experience at feedback@canaca.com”

Went to my website there’s nothing, checked cpanel the “public_html” and “www” both were empty, and there’s only one file left “cgi-bin”.

So I lost my website, money, time and two and half years hard work and got Canaca’s apologizes.

By: Martin Johnson

Martin Johnson — Thu, 04 Feb 2010 23:34:00 +0000

We’ve been with Canaca hosting for many years – and have found them to be very excellent. We currently host more than a dozen domains through them and have nothing but praise for their service.

I’m very surprised at all the negative experiences and comments above. I can’t even recall the last time our websites were down, and I’ve *NEVER* had difficulty logging into our various FTP areas (and we do so on nearly a daily basis).

By: Safir

Safir — Tue, 15 Dec 2009 20:06:51 +0000

Nothing but good things to say about canaca. never had any problems. once or twice i have had a problem with there ensim control panel. but then they switched me to cpanel. I do agree with some of the comments. phone support would really help customers alot though. but email is good too i guess

By: Antony

Antony — Tue, 01 Dec 2009 02:16:51 +0000

I have been with Canaca since 2002 and overall I have found them to be fairly good. But in recent times there has been an increase in downtimes and a lack of contact options for them.

I cite this example.

My site went down along with their own site. The only option was to email them but I couldn’t do this because both my and their sites were down.

There should always be a contact number for support.

I hunted around and found their technical support gentlemans contact details

Paul Louro

52 Knightswood Ave
Maple, ON L6A 1M2
(905) 553-3807

I provide it here so that others may avoid my frustrations.

By: Tracy

Tracy — Tue, 01 Dec 2009 02:05:38 +0000

Well today they are completely down again. i think this happens 2 a year that they have a big Crash or a big problem that i have seen. there website is also down so I think the complete network is down. the last 12 months i have been having more problems ever ftp uploading also having a hard time getting into my emails in cpanel. i went over to host gator for a new project that I am starting what a big difference : ). cancan was my first and my last. to bad ,they used to be good hosting company a long time ago. But luckily my website is not a revenue generating website this has just been a hobby good luck to you all.

By: Brian-T:

Brian-T: — Tue, 01 Dec 2009 02:04:54 +0000

This is unbelievable. I would love to sue canaca for all the lost business and grief they have caused me.
All my sites and emails are down and I can’t even contact them to get support anyone know of a good real canadian server that is affordable?

By: TraiaN

TraiaN — Fri, 13 Nov 2009 20:05:46 +0000

we’re using netfirms.ca and we’re quite happy with them

By: Emily B.

Emily B. — Fri, 13 Nov 2009 19:07:22 +0000

My site’s been down since October 1st (now Nov. 12) and they keep telling me the issue has been resolved and/or suggesting I re-upload my entire site (which I have done, and it has not solved the problem).
Just wanted to throw that in there too. I’m not happy at all with this as my website is the face of my company.

One more person looking for a recommendation for a server…

By: Mine Also

Mine Also — Thu, 08 Oct 2009 21:48:21 +0000

My website with Canaca is also effed.

No e-mail, POP, web, ftp, nothing.

I have a feeling due to the 72 hour nature of this downtime this is serious. Their tech support used to be good — lately it takes 6 hours for an e-mail response and nothing is being repaired.

By: Mr. Chris

Mr. Chris — Thu, 08 Oct 2009 01:54:49 +0000

My website with Canaca has been down for over the last four hours. Strange thing is, it’s like my entire FTP account has been wiped clean and nobody on their end has been answering my calls. Does anyone know of a good reliable web hosting service in Canada?