Canaca.com sucks!
Hosting plays a major role in the health of your web site in search engines. If any search engine’s bot will try to access your web site and it will encounter problems (server configuration, down times, long access times) this will affect your rankings.
The worst option you can chose in Canada is Canaca.com. They are the worst hosting company we’ve worked until now. It’s worse than those in Trinidad Tobago. Among the problems we have almost daily, are:
- FTP server is down or is blocking access to any user
- email server is down, so we can’t communicate with our clients
- web site is down (this is really a torture)
- not receiving any answers from the technical team
But the worst happened yesterday when their own name servers went down. This means that our domain name, www.pitstopmedia.com, and other thousands of websites were, practically, nonexistent for search engines.
When a search engine bot tries to index your page, they will first try to resolve the name server. If the name server is down, the bot will think there is not such site as yours and therefore it will de-index it from their database.
canaca hosting sucks
Also, you’re going to throw money on the window with your PPC campaigns, since Adwords and other will charge on clicks, and your website will be down when people will click on your ads.
This is why we are moving our website from canaca.com and we advise every one to do the same. If you need SEO assistance with moving your website to a more reliable SEO hosting company please contact us and we’ll help you gladly.
Also if you encountered similar problems with canaca.com I suggest talking with your lawyer and take action agains them.
Also you may read other comments about canaca.com below:
CANACA SUCKS! POOR customer service, Loads of DOWNTIME!!!!!!
“When I first set up with Canaca almost a year ago I had a number of problems. These were resolved usually after several emails. It seemed to get better for awhile, but now…. Last week I noticed that the several of my domains were no longer listed in the MX records. I contacted Canaca to fix this problem. They fixed that but broke a redirect I had them setup last September. The website has been unavailable since Friday. I haven’t had any response to my emails since Monday. I am seriously considering moving my sites to another host.”
Canaca.com’s Technical Support: Non-existant. Canaca’s Servers ALWAYS crash
We have been with them for two months and have had nothing but trouble. DNS problems especially. Tech support can take days to answer and don’t seem to really read the questions asked. I am waiting to hear back about a refund.
I can’t believe that any hosting company could be so uncaring. I am leaving canaca.com ASAP! That won’t be easy. Who can you trust today.
Unbelievably bad. Canaca.com isconstandly down, and had maybe — MAYBE — 90% uptime. Completely unacceptable. All of a sudden we would find our site shut down because we hadn’t paid — granted, that’s their right, but we were supposed to be invoiced and we never, ever heard from them.
Pitstop Media is a top company providing internet marketing services. We offer search optimization services (SEO services) to companies of all sizes, from startups to corporations. Please contact us if you need assistance with any of the online marketing services we provide.
Michael Williams said:
Jan 09, 09 at 7:55 amYes, Canaca is one of the worst. But to avoid search engines failing to find your site. Set your robot txt file to read your site once a day, not all the time. (only do that with regularly updated blogs or other user generated content pages)
Canaca, does not have a support dept. they are all outsourced. I believe that they are out of several basements! Only upside to Canaca is their pricing…. id rather have quality because it will end up costing you more with site downtime.
Earth4Energy said:
Mar 19, 09 at 1:59 pmA really great post here. I assume there’s a chance to post more about related theme here. Really great. Thank you.
Aziz said:
May 30, 09 at 4:15 pmHeyy
Canaca is the cheapest company and the have the cheapest server and support people,, I advise who still in canaca to move to another host ,, bcz it’s reallly sucksss also no feature’s and tool’s in the resller CP.I had a hard time with canaca.
Acme said:
Jun 10, 09 at 2:03 pmI just bought the small bronze plan with them and its a nightmare, I have 30 days return right so I will cancel, but does someone else know a good hosting company ?
Pickering said:
Jun 21, 09 at 10:15 amI’ve been with them for a few years and had no trouble until June 2009. If memory serves correct, they used to have telephone support. But now it seems support is 100% e-mail and is outsourced to India (and whoever they are using, they aren’t even smart enough to use western pseudonyms), who are terrible.
It takes several e-mails playing “broken telephone” with them before they understand the question / problem.
I’m currently researching other options.